Frequently Asked Questions

Here are answers to some common questions. Need more advice? Try our tips and advice page, or a search, or contact us directly. We are happy to help.

What should I do if I spill something on my carpet?

Don't Panic!

Act quickly. Scrape up solids. Blot up liquids, taking plenty of time - it is worth the effort.

DO NOT EMPTY THE CONTENTS OF THE CUPBOARD UNDER THE KITCHEN SINK ON THE SPILL! This will just make removal of any mark more difficult or impossible.

Please note we do not recommend the use of carpet cleaning products available in the shops. They can cause damage to carpets and make the removal of stains much more difficult.

When you've done this, go to our Tips page where you will find the advice you need.

Alternatively go to www.ncca.co.uk for help.

If the mark remains after following the advice above, please contact us.